Privacy Policy

Overview

Protecting your private information is our priority. This Statement of Privacy applies to Airfive Inc. ("Airfive", "we", "us", or "our"), the parent legal entity that owns and operates airfive, and governs data collection and usage. airfive is a brand and product of Airfive Inc., so for the purposes of this Privacy Policy, unless otherwise noted, all references to airfive include https://airfive.com and the airfive bug-fixing chat widget and dashboard. Airfive Inc. is the company responsible for your personal information under the laws that apply to you. The airfive service is an AI-powered chat widget and bug-fixing platform that answers questions from your app's visitors and helps fix reported issues in your code. By using the airfive service, you consent to the data practices described in this statement.

Collection of your personal information

In order to better provide you with products and services offered, airfive may collect personally identifiable information, such as your:

First and last name

Email address

Password (stored only in encrypted form)

If you purchase airfive's products and services, we collect billing and payment information. This information is used to complete the purchase transaction and is processed by our payment provider.

If you are a visitor to an app that uses the airfive widget, the only personal information we collect from you is the email address you optionally provide so the app's owner can follow up with you about your question. Conversations may also include the messages you send, any screenshot you choose to attach, and technical details about the page and browser you were using when you reported an issue. We also collect a one-way hashed version of your IP address solely to apply rate limits that prevent abuse — the hash cannot be used to identify you.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) signing up for special offers or newsletters from us or selected third parties; (c) sending us an email message; (d) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Some conveniences are stored only on your own device using your browser's local storage — for example, the email address you last signed in with (so we can pre-fill it for you) and your sign-in session. This information never leaves your device except to sign you in, and it is erased when you clear your browser data.

Use of your personal information

airfive collects and uses your personal information to operate and deliver the services you have requested — including answering questions from your app's visitors, drafting and reviewing suggested code fixes, committing approved fixes to repositories you connect, and sending you service, alert, and account communications.

When the AI answers questions in the widget, it reads only what it needs to understand how the app works and what went wrong. We do not use your customers' conversations to train AI models.

Sharing information with third parties

airfive does not sell, rent, or lease its customer lists to third parties.

airfive may share data with trusted partners to help perform statistical analysis, send you email, provide customer support, process payments, or deliver the chat and bug-fixing features of the Service. All such third parties are prohibited from using your personal information except to provide these services to airfive, and they are required to maintain the confidentiality of your information.

When you connect a GitHub account, the access you grant us is used solely to read your repository in order to answer questions and to draft and commit fixes. You may revoke this access at any time, as described below.

airfive may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on airfive or the site; (b) protect and defend the rights or property of airfive; and/or (c) act under exigent circumstances to protect the personal safety of users of airfive, or the public.

Right to deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and

Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

Debug to identify and repair errors that impair existing intended functionality;

Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

Comply with the California Electronic Communications Privacy Act;

Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

Comply with an existing legal obligation; or

Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children under thirteen

airfive does not knowingly collect personally identifiable information from children under the age of thirteen. The Service is intended for business use by adults, and you must be at least 18 years old to create an account, as described in our Terms of Service. If you are under the age of thirteen, you may not use this application. If you are a parent or guardian and believe your child has provided us personal information, please contact us using the information provided at the end of this Statement of Privacy and we will delete it.

Disconnecting your airfive account from third-party services

You may connect your airfive account to third-party services, such as GitHub, to enable optional features like code fixes. BY CONNECTING YOUR airfive ACCOUNT TO A THIRD-PARTY SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE CONSENTING TO THE RELEASE OF INFORMATION ABOUT YOU TO THOSE THIRD PARTIES (IN ACCORDANCE WITH YOUR PRIVACY SETTINGS ON THOSE THIRD-PARTY SERVICES). IF YOU DO NOT WANT INFORMATION ABOUT YOU, INCLUDING PERSONALLY IDENTIFYING INFORMATION, TO BE SHARED IN THIS MANNER, DO NOT USE THIS FEATURE. You may disconnect your account from a third-party service at any time from your app's settings page.

Email communications

From time to time, airfive may contact you via email for the purpose of providing announcements, alerts, confirmations, surveys, and/or other general communication. This includes alerts when a fix has been committed to your repository and follow-up emails to visitors when their reported issue has been fixed. In order to improve our Services, we may receive a notification when you open an email from airfive or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from airfive, you may opt out of such communications by emailing us at jeremy@airfive.com or by pressing unsubscribe in any correspondence.

External data storage sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to this statement

airfive reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact information

Airfive Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that airfive has not adhered to this Statement, please contact Airfive Inc. at:

Airfive Inc.

d/b/a airfive

8228 Sunset Blvd, 309

West Hollywood, California 90046

Email: jeremy@airfive.com

Telephone: (323) 412-7867